Most of the customers look for a designer who provides credible after-sales services. Like any other consumer goods, your website needs proper maintenance, regular up gradation and updating to keep it alive. Here, post-sales service becomes crucial.
Generally, all reputed web designing firms are known for their after-sales services. It’s a part of their market strategy. Feedbacks of your designer’s previous clients can be useful here. A good web designer includes names of his previous clients in his portfolio. You can check out that.
Prompt and quick responses are two vital components of good after-sales service. A professional web designers provides both of them so that his old customers return to him for future web solutions. However, it’s not always advisable to go by the designer’s words. Checking out personally is a wise idea.
Most of the designing companies have toll-free phone numbers, dedicated email service for customer support etc. These are the symbol that the company wants to ensure good post-sales customer support for its clients.
From a customer’s point of view, one needs clarification from his designer that whether
he has to pay additional charges to avail post-sales support. Generally, renowned companies provide this service with its project package but making everything clear beforehand is a good idea.
From a designer’s perspective constantly monitoring the online services prepared by him is important otherwise, conducting after-sales operation becomes difficult. But remember that constant monitoring doesn’t mean poking your customer continuously.
A designer hardly realizes that he needs to be in touch with the customers he had already served so that he is always there to help the client whenever they need him. This adds to the designer’s credibility. Keep in mind that responding customer’s needs is a fundamental aspect of successful post-sales client handling.
The designer’s expertises in settling any kind of web complications can buy his client’s trust. Quality of post-sales services is considered as accountability of a web designer before his clients.
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